Performance Investigations

Performance Investigations

We have developed a tool kit to enable us to undertake even the most complex investigations efficiently, expeditiously and cost effectively. The topics covered by our investigations include:

  • Individuals
  • Departments
  • Individual complaints
  • Systemic issues
  • Governance issues
  • Serious untoward incidents
  • HSG (94) 27 investigations
  • Processing problems

Investigations are:

  • Tailored to fit the circumstances of each individual case.
  • Targeted to understand and clarify the issue, then identify solutions efficiently and expeditiously.
  • Robust and built upon secure systems and best practice so they can withstand legal challenge if necessary.

We can also provide a review of existing governance and risk assessment procedures and include provision for on-going support, advice and co-ordination during implementation of proposed solution.

Improving Performance

‘An investigation which only establishes the facts typically misses the chance to improve performance’

Iodem can provide the following:

  • Support - including mentoring - for clinicians who fail to reach professional standards.
  • Design and delivery of bespoke training solutions.
  • Design and delivery of bespoke quality assurance packages.
  • Development of communication strategies that support effective interdisciplinary working.
  • Practical advice and assistance in the development and implementation of strategies to improve performance and achieve costs savings.
  • Application of lean management techniques to all processes to make cost efficient and cost effective improvements to quality of care.

‘The learning from an Iodem investigation helped make savings in practical ways - even small changes can have an impact’

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